Privacy Policy

Introduction

Resolve Partners is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our debt recovery services or visit our website.

For questions about this policy or how we handle your information, contact us at [email protected].

Information We Collect

Personal Information

When you engage our services or contact us, we may collect:

• Name and contact details (email, phone, address)
• Business information (company name, position, business address)
• Financial information related to debt recovery matters
• Correspondence and communications with our firm
• Information about debts being pursued or defended

Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website and search terms used
• Device information and operating system

How We Use Your Information

We use your personal information for the following purposes:

• Providing debt recovery services and legal representation
• Communicating with you about your matters
• Maintaining records required by legal and professional obligations
• Processing payments and billing
• Improving our services and website
• Complying with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on:

• Contract performance: providing the services you've engaged us for
• Consent: where you've provided explicit permission
• Legal obligation: compliance with Hong Kong law and professional regulations
• Legitimate interests: improving our services and protecting our business interests

Data Sharing and Disclosure

We may share your information with:

• Courts and government authorities as required by law
• Opposing parties in debt recovery proceedings
• Process servers and bailiffs for service and enforcement
• Professional advisors (accountants, insurers)
• Third-party service providers who assist our operations

We do not sell your personal information to third parties. Any sharing is limited to what is necessary for providing our services or complying with legal requirements.

Data Security

We implement appropriate security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure servers with regular security updates
• Access controls limiting who can view your information
• Regular security audits and assessments
• Staff training on data protection and confidentiality
• Breach notification procedures in place

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal and professional obligations (typically 7 years for legal files)
• Resolve disputes and enforce agreements
• Pursue or defend legal claims

After this period, we securely delete or anonymize your information unless longer retention is required by law.

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie usage, please see our Cookie Policy.

You can control cookie settings through your browser, though this may affect website functionality.

Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to:

• Access your personal data we hold
• Request correction of inaccurate information
• Request erasure of your data (subject to legal retention requirements)
• Object to processing in certain circumstances
• Request restriction of processing
• Data portability where applicable
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Email notification to active clients where appropriate

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding your personal data:

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Privacy Commissioner for Personal Data in Hong Kong.