Client Experiences
Businesses that achieved payment resolution through our methodical recovery approaches
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Feedback from Hong Kong businesses that worked with Resolve Partners for debt recovery
Kenneth Tam
Trading Company, Central
The team handled our overdue receivables matter with appropriate firmness but without damaging our ongoing business relationships. Their statutory demand approach prompted payment discussion within three weeks, avoiding court proceedings.
January 14, 2026
Linda Chen
Professional Services, Wan Chai
Clear communication throughout the process and realistic expectations about timeframes. They explained options at each stage and helped us decide which steps made commercial sense given the amount involved. Professional approach without unnecessary aggression.
January 8, 2026
David Wong
Import-Export, Kowloon
Recovered HKD 78,000 that was outstanding for over six months. Their demand letter prompted immediate contact from the debtor, and they helped negotiate a payment plan that worked for both parties. Appreciated the practical approach focused on getting payment rather than just legal proceedings.
December 29, 2025
Sarah Leung
Construction, Tsuen Wan
Handled a difficult collection matter where the debtor initially ignored all contact. The statutory demand got their attention, and Resolve Partners managed the subsequent negotiation effectively. The matter resolved without court, saving us significant time and cost.
January 21, 2026
Michael Ho
Technology Services, Science Park
Required court proceedings for a substantial outstanding invoice. The team managed the litigation efficiently, obtained judgment, and pursued enforcement through garnishee proceedings. Appreciated their honest assessment of timeframes and costs at each stage. Eventually recovered majority of the amount.
January 2, 2026
Angela Yip
Retail, Causeway Bay
Transparent about costs from the start and kept us informed every step. Their initial demand letter was firm but appropriate, which helped maintain our business relationship after payment was eventually made. Would use their services again if needed.
January 16, 2026
Success Stories
Detailed accounts of recovery matters handled by Resolve Partners
Challenge
Manufacturing company with HKD 142,000 outstanding from commercial client for seven months. Previous collection attempts through own staff yielded only excuses and delays.
Solution
Issued statutory demand that prompted immediate contact from debtor's legal counsel. Negotiated structured payment plan over three months, with first payment due within seven days.
Results
Full recovery of HKD 142,000 plus agreed interest over three-month period. Debtor adhered to payment schedule. Matter resolved without court proceedings.
"The statutory demand made clear we were serious about recovery. The negotiation that followed achieved payment without damaging our business relationship completely. We appreciated the balanced approach."
— Raymond Chow, Manufacturing Sector
Challenge
Professional services firm with multiple smaller invoices totaling HKD 56,000 from various clients. Cash flow pressure required action on overdue amounts.
Solution
Prepared series of demand letters with clear payment deadlines. Letters emphasized professional relationship while making expectations clear. Follow-up calls coordinated with client.
Results
Recovered HKD 48,000 (86%) within four weeks. Two clients required payment plans which were established. Only one matter required statutory demand to achieve payment.
"The demand letters got immediate attention from our clients who had been slow to pay. Most contacted us directly to arrange payment. The approach was firm but not aggressive, which we appreciated."
— Patricia Ng, Consulting Services
Challenge
Distribution company with HKD 235,000 judgment obtained previously but debtor avoiding enforcement. Previous attempts to locate assets unsuccessful.
Solution
Conducted investigation into debtor's banking arrangements and commercial activities. Obtained garnishee order against identified bank account. Pursued charging order against commercial property.
Results
Recovered HKD 167,000 through garnishee proceedings over six-month period. Charging order registered created additional pressure. Debtor eventually proposed settlement for remaining balance.
"Having the judgment was only the first step. Resolve Partners' experience with enforcement proceedings and their investigation into the debtor's circumstances made the difference in actually recovering funds."
— Thomas Lau, Wholesale Distribution
Our Track Record
Performance metrics from debt recovery matters handled
Years Combined Experience
Recovery Matters Handled
Payment Achievement Rate
Average Client Rating
Contact Information
Get in Touch
Phone
+852 3189 4527Office
Level 20, Man Yee Building
60-68 Des Voeux Road Central
Hong Kong
Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Professional Credentials
Licensed legal practitioners in Hong Kong
Experienced in commercial debt recovery matters
Professional indemnity insurance maintained
Central Hong Kong location for convenient access
Discuss Your Recovery Matter
Contact us to explore how our approach might assist with outstanding payment situations
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